General Terms and Conditions
These General Terms and Conditions form part of your retainer agreement with Pax Law Corporation. Please read them carefully. By signing the retainer, you acknowledge that you understand and agree to these terms.
1. Formation of Retainer
Completing a form or inquiring does not create a lawyer–client relationship. We will only begin working on your matter once we (a) accept your case, (b) receive your initial retainer funds, and (c) receive the documents and information needed to proceed. If you have a deadline, you are solely responsible for alerting us and ensuring we have enough time to meet it.
2. Fees and Payment
Our services are conditional upon the timely payment of fees and disbursements.
If fees are not paid, we may stop working on your file and, in some cases, withdraw from representation. This could result in serious consequences for your case, including abandonment of a court proceeding.
Retainer funds are held in our trust account and applied to invoices as issued. You may be asked to replenish the retainer. Any unused funds will be returned after our services end.
3. Additional Charges
Rush files: 30% additional fee.
Complex or non-routine matters: 30% additional fee.
Exceptional tasks (such as responding to procedural fairness letters, inadmissibility issues, or multiple updates beyond the ordinary process) are billed at $500 per hour.
4. Identification and Verification
The Law Society requires us to verify the identity of all clients before providing services. You must provide accurate identification and, for some transactions, proof of identity before we act.
5. Responsibility for Documents
We rely on the documents and information you provide. We do not independently verify authenticity or accuracy. You are solely responsible for ensuring that your documents are genuine and correct. Misrepresentation or falsification may result in termination of services.
6. Communication
Email is our primary method of communication. You must provide a reliable email address that you check regularly. We do not accept official documents through messaging apps (e.g., WhatsApp, Telegram). All documents must be sent by email directly to the designated paralegal or lawyer.
7. Limited Scope of Services
Our work is limited to the services set out in the signed retainer agreement. We do not assume responsibility for any matter not expressly included.
8. Termination of Services
Client termination: You may end our services at any time. You remain responsible for all fees and disbursements incurred up to that date.
Lawyer termination: We may withdraw for reasons such as non-payment of fees, loss of confidence, or if continuing would be unethical or contrary to professional obligations. Withdrawal will be on reasonable notice and in accordance with the Law Society rules.
9. No Guarantee
We cannot guarantee the outcome of your matter. Many factors beyond our control affect decisions by courts, tribunals, or government authorities. Our fees are earned for work performed, not for results achieved.
10. Disbursements and Office Charges
You are responsible for out-of-pocket expenses (“disbursements”), which may include postage, couriers, travel, filing fees, government charges, and expert reports. You are also responsible for office charges (such as paralegal time). Taxes apply to fees and some disbursements.
11. Cloud-Based Storage
We may use cloud-based storage systems, some of which are located outside Canada. While we take reasonable steps to protect your information, you acknowledge and accept that using these services carries some security risks.
12. Legislative or Policy Changes
If changes in law, regulations, or government policy affect your eligibility or application, no refund will be issued for work already performed. Our compensation is for services rendered, not outcomes achieved.
13. Joint Retainers (if applicable)
When we act for two or more clients jointly:
We owe each of you an equal duty of loyalty.
No information is confidential between you.
If your interests conflict, we may be required to withdraw from acting for all parties.
14. Limitation of Liability
You agree that Pax Law Corporation, its lawyers, employees, and contractors are not responsible for:
Misrepresentations or forged documents by you or others (including prior representatives).
Currency exchange or transfer issues.
Adverse decisions by courts, tribunals, or government bodies.
Policy or legislative changes outside our control.
Our liability is limited to direct losses caused by gross negligence or willful misconduct, and in no case will exceed the total fees paid to us under this agreement.
15. File Retention and Destruction
We will retain your file for at least 7 years after your matter concludes, after which it may be securely destroyed unless you request it sooner in writing.
16. Dispute Resolution
In the event of a dispute regarding fees or services, you agree to attempt resolution through discussion and, if necessary, mediation or arbitration before commencing litigation.